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Frequently asked questions
Our customers' satisfaction is our number one priority. Changed your mind? No worries.
- You can return unworn items in original packaging within 14 days.
- Once we receive your return, we’ll issue a refund to your original payment method.
- Shipping fees are non-refundable.
- To begin, just email support@maisonjoie.shop with your order number.
Products under warranty should be handled with care. We want you to love your Maison Joie pieces.
- If your order arrives damaged or defective, we’ll make it right.
- Reach out within 14 days of delivery for an exchange or replacement.
- Simply email support@maisonjoie.shop with your order number and a photo.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Standard delivery usually takes around 7 business days.
Processing Time
Orders are processed within 1–2 business days. You’ll receive a confirmation email once your order has shipped.
Domestic Shipping (U.S.)
Standard shipping: 3-5 business days
Expedited shipping: 1–3 business days (available at checkout)
If your order hasn't arrived after two weeks, please contact us and we will look into the details. Please contact us at support@maisonjoie.shop with any shipping concerns.
Helpful information
We offer a full refund when the product has not been opened and is unused. Please note that customers will be responsible for shipping costs. Any item must be returned in the original packaging within 14 days.
Standard delivery usually takes around 7 business days. If your order hasn't arrived after two weeks, please contact us and we will look into the details. You can estimate shipping times and shipping costs in the cart.